Billing and Financial Services

To speak with a customer service representative about your bill, pay over the phone, request an itemized bill, establish a payment arrangement, or inquire about financial assistance:

Contact Customer Service at 1-866-483-6108

Monday –Thursday from 8:00 am to 7:00 pm
Friday 8:00 am to 4:30 pm
Saturday from 9:00 am to 1:00 pm

Plain Language Summary

Financial Assistance Resources

Saint Francis is committed to providing quality health care while serving the diverse needs of those living in our area for medically necessary services.

Thanks to the generosity of various donors, Saint Francis is able to provide financial assistance toward the payment of Hospital bills to qualified patients.

Per our financial assistance policy, in order to qualify for a reduction of 100% of your financial responsibility, you must have received emergency or other medical necessary care and have an annual household income that does not exceed 400% of the Federal Poverty Guideline.

If your income is 201% to 400% of the Federal poverty guideline, you may be eligible for partial consideration which is based upon the Medicare Allowed Amount.

An application and supporting documentation is required to qualify.

Download a financial assistance application:

More information about financial assistance


Saint Francis has Certified Financial Counselors to help those without health insurance find coverage through Access Health CT, Connecticut's Health Insurance Marketplace.

Open enrollment period is from November 1 – January 31.  

If you are uninsured and need assistance, please call (860) 714-4952, Monday through Friday from 8:00am to 4:00pm.