Pre-Admission Information

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Inpatients and One-day Admissions

Patients who have a scheduled admission will receive a telephone call from the Admitting Department prior to their admission date. If your admission is within 24 hours and you have not been contacted, you may call the Admitting Department at 860-714-5166, Monday through Friday, 10 a.m. to 8 p.m. For Radiology Special Procedures, call 860-714-4029.

Patients scheduled for surgery will also receive a call from a nurse who will obtain your medical history and tell you what time to arrive. Please feel free to ask the nurse any questions you may have. If you cannot be reached during the day you may call the center at 860-714-4394, Monday through Friday, 7 a.m to 7 p.m.

On the Saint Francis Campus, you will be admitted through the main Admitting Office, located on the second floor of the Patient Care Tower, between the hours of 5:30 a.m. and 7 p.m., Monday through Friday. All patients having surgery will be instructed to report directly to the Ambulatory Surgery Unit on 3-9 in the Patient Care Tower.

At all other times, all patients are admitted through the Emergency/Trauma Center. 

On the Mount Sinai Campus, you will be admitted through the main Admitting Office or the Surgicare Center in the main lobby, from 6 a.m. to 5 p.m., Monday through Friday. Secured parking is available, across from the main entrance, in the Blue Hills Avenue Parking Lot. return to top 

Maternity Admissions

Maternity patients are admitted directly through the John M. Gibbons Pavilion for Women, on the fourth floor of the Patient Care Tower, 24 hours a day, seven days a week.

One-hour courtesy parking in the Collins Parking Garage is available for anyone who accompanies you for your admission to the hospital. return to top 


Patients who have a scheduled outpatient appointment will either receive a telephone call from the Admitting Department and/or a reminder letter pertaining to your upcoming visit. You will be informed where to report for your outpatient service. return to top 

Insurance & Financial Responsibility

You will be asked if you are enrolled in a hospitalization insurance plan. We will bill your insurance company directly.

Saint Francis participates in and accepts most major payers including Medicare, Medicaid, commercial carriers and managed care programs.

The admitting registrar will ask you for the information on your insurance identification cards.. Pre-certification is required in many cases. This process must be initiated by you and/or your admitting physician, depending on your coverage.

Ask your insurance carrier or your physician's office for assistance. Most insurance companies require that you notify them before an elective or urgent admission. If the proper requirements are not met your admission may be rescheduled.

If your scheduled admission/procedure is the result of an accident, you will be asked to provide the admitting registrar with all accident insurance information prior to the date of admission.

If you have any questions about your insurance coverage, benefits, or the cost of your care, you may call our patient service representatives at 860-714-4952. They will answer your question or forward you to a financial counselor. return to top