At Saint Francis, each patient is our main focus. We know that being in a hospital can be hard on both patients and families. From admission to discharge, we strive to make each patient's stay with us the best experience possible.
The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) is a survey that evaluates patient satisfaction. It focuses on patient perspectives about their hospital care, including communication with doctors and nurses.
The Centers for Medicare and Medicaid Services (CMS) have begun to publicize HCAHPS results to show how patients felt about their experiences during a recent stay at Saint Francis.
You can compare hospital performance on these measures by using the Hospital Compare website.