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Handbook for Patients and Families World-Class Service At Saint Francis, we pride ourselves on delivering World Class Service. Our goal is not only to meet, but to exceed your expectations of us. Your nurse can provide you with most of what you may need during your stay and the nurse manager on your floor is always available to help resolve complaints. Should you have any comments, questions, or complaints that have not been resolved, please feel free to call our Information Hot Line at (860) 714-4968 We will do our best to respond quickly to your request.
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