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A PATIENT’S BILL OF RIGHTS
YOUR RIGHTS AS A PATIENT: 1. You have the right to considerate, respectful care 2. You have the right to participate in the development and implementation of your plan of care. 3. You have the right to be well-informed about your illness, possible treatments, and likely outcome and to discuss this information with your doctor. You have the right to know the names and roles of people treating you. 4. You have the right to have a family member or representative of your choice and your physician notified promptly of your admission. 5. You have the right to consent to or refuse treatment as permitted by law, throughout your hospital stay. If you refuse a recommended treatment you will receive other needed and available care. 6. You have the right to have an advance directive, such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family, and your doctor. 7. You have the right to confidentiality. The hospital, your doctor, and others caring for you will protect your confidentiality as much as possible. 8. You have the right to expect that your treatment records will be protected. You have the right to a copy of the hospital Privacy Notice, which makes known to you, the ways in which your medical information can be used or disclosed. 9. You have the right to review your medical records, and to have the information explained, except when restricted by law. 10. You have the right to expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits, and alternatives. You will not be transferred until the other institution agrees to accept you. 11. You have the right to know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers, or insurers. 12. You have the right to be told of realistic care alternatives when hospital care is no longer appropriate. 13. You have the right to know about hospital rules that affect you and your treatment and about charges and payment methods. 14. You have the right to know about hospital resources, such as patient representatives or ethics committee, that can help you answer concerns and questions about your hospital stay and care. 15. You have the right to an interpreter. If you need an interpreter we will arrange to get one for you. 16. You have the right to appropriate assessment and management of pain. 17. You have the right not to be restrained unless it is necessary for your safety. 18. You have the right to receive care in a safe setting free from abuse and harassment. 19. You have the right to request an autopsy be performed at Saint Francis Hospital and Medical Center or by another institution and by a physician unaffiliated with Saint Francis Hospital and Medical Center. You are responsible for any fees incurred when an autopsy is performed by a unaffiliated organization or physician. You have the right to place restrictions and limitation on the autopsy and/or state any specific concerns (i.e. religious considerations etc.) You have a right to receive a copy of the patient Bill of Rights. 20. You have the right to make a complaint about your care. You may give your complaint to the patient representative, the Patient Ombudsman, your Nurse, your Physician, or hospital administration. Your care will not be affected by a complaint and we will look into it as quickly as possible. 21. You have the right to file a written complaint. Letters should be sent to the Office of the Chief Operating Officer, Saint Francis Care, 114 Woodland Street, Hartford, Connecticut 06105. 22. If you have concerns about the safety or quality of care provided in this Hospital, you may contact:
YOUR RESPONSIBILITIES AS A PATIENT: 1. You are responsible for providing information about your health, including past illnesses, hospital stays, and use of medicine. You are responsible for asking questions when you do not understand information or instructions. If you believe you cannot follow through with your treatment, You are responsible for telling your doctor. 2. This hospital works to provide care efficiently and fairly to all patients and the community. You and your visitors are responsible for being considerate of the needs of other patients, staff, and the hospital by:
3. If you choose to refuse a recommended treatment or procedure, You are responsible for any consequences of this refusal. 4. You are responsible for providing information for insurance and for working with the hospital to arrange payments, when needed. 5. You are responsible for complying with the hospital’s safety and other regulations. 6. Your health depends not just on your hospital care but, in the long term, on the decisions you make in your daily life. You are responsible for recognizing the effect of life-style on your personal health. A hospital serves many purposes. Hospitals work to improve people’s health; treat people with injury and disease; educate doctors, health professionals, patients, and community members; and improve understanding of health and disease. In carrying out these activities, this institution works to respect your values and dignity.
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